Scaling & Retention

Over-Delivering

The 7-to-8-figure roadmap: what breaks at each stage, LTV and 30-day cash, community, and the business case for over-delivering.

A two-by-two grid of cost against value with dots in each quadrant; high-value dots are kept, low-value dots are struck out, and one cheap high-value dot is gold

Scaling

The Business Case for Over-Delivering (Without Going Broke): Trim and Stack for Service Businesses

Customers barely reward beating a promise and punish breaking one. How to promise accurately, keep it, and price every extra with Hormozi's trim and stack.

Ray Gillespie

October 6, 20268 min read